Last updated October 19, 2026
These terms describe use of the Accessican website and institutional portal operated by the Accessican team. A signed institutional service agreement establishes the purchased scope, fees and service commitments. If an applicable signed agreement conflicts with this general notice, that agreement controls the contracted service.
Accounts and authorized use
Customers can register an institution account; additional customer team members use controlled invitations. Service availability follows your agreed plan or authorized access arrangement. Keep credentials and authenticator information private, use only your assigned account and roles, and notify the operator of suspected unauthorized access. Do not attempt to access another institution’s records, evade security controls, upload malicious content or use the service unlawfully.
Service scope and deliverables
Each engagement identifies the product and version, interfaces, evidence, intended workflows, deliverables, turnaround expectations and review allowance. Additional work requires approval. A documentation review analyzes supplied evidence; live-product, keyboard or assistive-technology testing must be expressly included in the agreed scope.
Review findings and institutional decisions
Reports document evidence, limitations and professional judgments as of the review. They support procurement and remediation discussions; they are not legal advice, certification, or a guarantee that every barrier has been discovered. An institution retains purchasing, accommodation and risk-acceptance authority. Product changes or new evidence can require a new review.
Professional review and permitted tools
Accessican is responsible for the evidence analysis, professional judgments and quality review in its deliverables. Processing by outside service providers must follow the institution’s written authorization, confidentiality requirements and applicable agreement. Do not upload confidential or student information to outside tools without that authorization.
Customer materials and confidentiality
Provide only materials you are authorized to share. Your institution retains its rights in its materials. Accessican uses them to deliver and administer the agreed service. Confidentiality, permitted disclosures, report ownership or reuse rights, retention, data processing and provider requirements belong in the institutional agreement. Another institution does not automatically receive access to your records.
Fees, invoices and payment
Fees, allowances and approved additional work are stated in the agreement or approved scope. Customers may use secure online payment, eligible bank payments or agreed purchase-order and invoice arrangements. Bank payments may require additional processing time. Taxes and third-party charges, where applicable, must be identified in the agreed billing terms.
Subscriptions and access arrangements
Recurring billing requires an accepted agreement and explicit confirmation of the amount and interval. Customers can manage eligible payment methods and subscriptions through their billing account or contact us for assistance. Promotional access is governed by its stated scope, allowance and term. Changes do not automatically cancel a separate subscription or refund previous payments.
Changes, cancellation and refunds
Service changes, cancellation, renewal, disputed charges and refund requests are handled under the institution’s agreement and applicable law. Contact the operator before purchasing if those terms have not been established. Canceling a payment arrangement does not itself delete service records or alter their retention obligations.
Availability and support
Report technical issues, accessibility barriers and service questions through the contact page or your request’s communication thread. Any response times, service levels, continuity commitments, remedies, liability allocation and dispute procedures are those expressly agreed with the institution. The service does not represent that hosting or external providers will never be interrupted.
Updates and contact
Changes to this general notice are dated on this page. Material changes to a contracted service remain subject to the applicable agreement and authorization process.
Service operator: IReAdapt LLC